Senior Mac Technical Support

Job Summary

Esalen Institute, the pioneering alternative education center dedicated to personal and social transformation, is currently seeking a full-time Senior Macintosh Technical Support professional to join our Information Services team, based at our main campus in Big Sur, California. This position is responsible for development, maintenance, and support of the technology infrastructure of the organization, including computer systems, phones, network, Internet connectivity, web sites, and other related technologies. Our ideal candidate is a hardcore Mac enthusiast with proven, professional support experience and an interest in living and working in our unique community-based environment.

Responsibilities

The position is responsible for providing user support and training in a friendly and timely manner, working closely with users from various departments to support the needs of the organization. Must be able to think creatively and have a strong sense of ownership and follow-through with daily tasks and projects. Must keep up-to-date with current, relevant technologies, news and standards.

Schedule & Availability

The position requires 40 hours work per week, typically scheduled as five consecutive days during normal daily business hours (9am-5pm). The starting schedule is Monday through Friday. This position also requires availability for infrequent after-hours maintenance and on-call support in the event of after-hours emergencies.

Qualities for Consideration

• Strong technical background, experience and interest: must have experience providing IT or help desk support in a Mac business/enterprise or education environment.
• Apple certifications: Mac OS X certifications (ACSP, ACTC) are preferred. New hires will be expected to complete certification as an Apple Certified Technical Coordinator (ACTC) for Mac OS X 10.6 Snow Leopard within the first six months of employment.
• Clear communication and willingness to relate to others, to listen and hear concerns in a patient and supportive manner; effective verbal and written communication skills.
• Expert problem-solver able to accurately diagnose and repair systems.
• Independent work ethic to carry projects through to completion and implement solutions without constant supervision; ability and desire to explore and learn new technologies.
• Strong analytic capability and organizational skills.
• Community interest and involvement necessary to work, adapt, and thrive in Esalen’s unique professional and social environment.
• Physical ability to walk, climb, crawl around property and lift computer equipment (50+ lbs) as necessary to perform duties.

Core Technical Skills

• Mac OS X 10.5 Leopard and OS X 10.6 Snow Leopard (client and server)
• Mac OS X administration: Server Admin, Remote Desktop, NetBoot/NetInstall
• Mac OS X applications: Mail, Safari, iCal, Address Book; iWork & iLife suites
• JAMF Casper Suite 7 (for deployment, inventory, and patch management)
• Experience with Microsoft Office 2008 for Mac: Entourage, Word, Excel, PowerPoint
• Experience configuring and troubleshooting Internet protocols (TCP/IP, DNS, DHCP, etc.)
• Basic networking experience: ethernet, wireless 802.11, firewalls (SonicWall), switches
• Basic hardware support, upgrades, and maintenance capabilities
• UNIX skills for system administration, scripting, troubleshooting; shell scripting

Complementary Technical Skills

• FileMaker Pro 10 & FileMaker Server 10
• Microsoft Windows XP, Vista and Microsoft Server 2008
• EMC Retrospect 8 Backup Software
• AppleScript, Automator, and other scripting and automation tools
• Core web technologies including XHTML & CSS, RSS
• Phone system technologies, including PBX programming, VoIP solutions, etc.
• Open source technologies: familiarity with popular open source packages, including Apache, Webmin, etc.; ability to research, advise, install/setup, maintain, and document appropriate open source solutions

Compensation

Depends on experience.

About Esalen

Established in 1962, Esalen is a leading center for exploring and realizing human potential through experience, education, and research. We work toward the realization of a more humane and all-embracing world, seeking answers to questions unlikely to be explored by traditional universities and religions. We sponsor pioneering initiatives and offer personal, spiritual, and social transformation programs for residents, interns, and workshop participants.

To Apply

Please submit resume, including cover letter, detailing your qualifications, experience, and interest by email to jobs@esalen.org.

Application deadline:

Open until filled.